Questions and Answers
Can I order any item through your
Any product listed for sale
on this site can be ordered online. If you find you need website
help or have a product question, please do not hesitate to contact
our customer service team at 1-262-567-9627 or fax a request to
1-262-567-9630, or e-mail your request to firstname.lastname@example.org
Once I submit my order, how long will
it take to receive my product?
Usually it will leave our
facilities within 24 hours of order placement. If your order is not
placed during normal business hours, it will be processed the next
business day. You will be notified by e-mail or telephone of any
back orders or delays. Please call our customer service team if you
need your items within a specific time period.
Can I track my order?
Yes, please contact us for
Once I submit my order, how do I
receive an acknowledgement for payment records?
Once the order is received,
you can request acknowledgement for the order and a pre forma
invoice will be issued to advice you of the quantity ordered, price,
how it was packaged, shipping costs, etc.
How can I pay?
For regular customers, a net
thirty days payment schedule will be given to you, depending on your
credit. For all others, COD.
Is it safe to use my credit card?
Yes, as our site uses the
latest SSL technology. We currently accept the following credit
cards: VISA, MasterCard, Discovery and American Express.
Do you ship internationally?
Yes, we ship internationally.
You may place your order on-line, via e-mail or facsimile request,
with your contact information, including geographic area for time
zone information, and along with the best time to call you, and we
will be happy to contact you directly. If you order on-line, you
will be contacted by our customer service team to make final
My organization is tax exempt, how
can I make sure we are not charged tax?
You will not be charged tax
if you fax us your tax exempt certificate.
Can I cancel an order?
If you wish to cancel an
order, please call our customer service team at 1-262-567-9627 or
fax us at 1-262-567-9630, or e-mail us at email@example.com.
If an order has already been shipped, the order cannot be canceled
and must be returned by approval by our company by calling our
customer service team.
What about your return policy?
We have a 100% money back
guarantee. If, for any reason you are not completely satisfied with
any of the products at Leather Technologies, Inc., you may return
any unopened containers for a full refund, within three months.
Please call our customer service team to make return arrangements
and to receive your proper credit.
What happens if I have a question or
a problem regarding my order?
Simply call or e-mail or fax
the customer service team. Our normal business hours are 8:00 a.m.
to 5:00 p.m. CST, Monday through Friday, excluding major holidays.
How can I view Material Safety Data
It is our policy to provide
these upon the request of our current customers, for those products
purchased from Leather Technologies, Inc. Please contact our
customer service team for details. Please be advised, that with
every product shipped to customers, a Material Safety Data Sheet is
enclosed with the Packing List. Also you can obtain all Material
Safety Data Sheets on our website.
How does Leather Technologies, Inc.
provide innovative solutions to all of their customers?
Service, it starts with
valuing and listening to each customerís needs. Our application
experts get deeply involved understanding the material requirements
that will make you successful. Plus, Leather Technologies, Inc.
focuses on providing the best material products and service in the
industry. This is our number one goal.